We care about your welfare

At Serious About Tennis we strive to create and maintain a safe and inclusive environment for everyone. We have chosen to focus on Safeguarding, Equality, Diversity and Inclusion. 

• ‘Safe and Inclusive tennis’ means safeguarding and EDI.

• Serious About Tennis has adopted the Lawn Tennis Association's Welfare Policies and adapted them for our club.

WELFARE OFFICER

Ashley Martin - 07727 437933

If you wish to report a concern, have a disclosure or want to give us feedback on our venue and Safeguarding policy - Please complete the form below

SERIOUS ABOUT TENNIS

SAFEGUARDING & PROCEDURES POLICY

Club Welfare Officer

 Name:  Ashley Martin, Contact details: Mobile: 07727 437933, Email: ashleyjammartin@hotmail.com

Contact Details:

Lambeth Safeguarding Children Board

(About a child or young person)
Professional line: 020 7926 3100
Public line: 020 7926 5555 (24 hours)
Form: Report abuse of a child or young person

Lambeth Safeguarding Adults Board

(About an adult at risk)
Professional line: 020 7926 5555 (24 hours)
Public line: 020 7926 5555 (24 hours)
Email: adultsocialcare@lambeth.gov.uk
Form: Report neglect or abuse of an adult

LTA Safe and Inclusive Tennis Team

02084877000 / safeandinclusive@lta.org.uk

(Monday to Friday, 9am to 5pm)

Tennis Wales Safeguarding Lead

01978352773 (Monday to Friday, 9am to 5pm)

Tennis ScotlandSafeguarding Lead

01314441984 (Monday to Friday, 9am to 5pm)

NSPCC

08088005000

Parent Line Scotland

08000282233

In an emergency call 999

British Tennis Diversity and Inclusion Policy

(Including Code of Conduct and Reporting Procedure)

Diversity and Inclusion in Hillside Gardens Park - Serious About Tennis

This Policy sets out our commitment and includes our Safe and Inclusive Standards, Code of Conduct (page 8 & 9) and Reporting Procedure (page 2) and it supports our overall aims for diversity and inclusion that are to ensure that:

·       Tennis is diverse and inclusive 

·       Diversity and inclusion are embedded in our club’s culture and our behaviours

·       We create a culture where inclusive leadership thrives

·       We take a proactive approach using positive action to ensure that communities and individuals are valued and able to achieve their full potential. 

To achieve these aims we believe that everyone involved in Tennis has a vital role to play in promoting diversity and inclusion and we ask everyone to become Safe and Inclusive Tennis Champions – proactively promoting Safe and Inclusive tennis and taking action against all forms of discrimination.

We are proud to have a Diversity and Inclusion Policy that demonstrates our commitment to making tennis diverse and inclusive. The commitment to Diversity and Inclusion is upheld by, the Lawn Tennis Association (LTA), Tennis Scotland, Tennis Wales and the Tennis Foundation.

These commitments are fully supported by the Hillside Gardens Park - Serious About Tennis Committee.

Together we can make a positive difference to people from different backgrounds to participate in Tennis at our Club.

Thank you.

Diversity and Inclusion Policy - Standards

1.  Policy Statement 

 This Diversity and Inclusion Policy, Standards, Code of Conduct and Reporting Procedure are applicable to Serious About Tennis Hillside Gardens Parkand is based on similar policies of:

·       The Lawn Tennis Association (LTA) 

·       Tennis Scotland

·       Tennis Wales

·       The Tennis Foundation.

As a club we contribute actively to enable more people to play tennis more often, in a manner that it is safe, inclusive, and fair. This applies regardless of a person’s age, disability, gender reassignment status, sex, marital or civil partnership status, pregnancy or maternity, race, sex, sexual orientation, religion, race or sexual orientation, socio-economic status or any other background.

We recognise that many concerns and/or disclosures may have both safeguarding and inclusion, and diversity and inclusion elements to them. This policy reflects this through its reporting procedures, which replicate the safeguarding concern reporting procedures.  

This Policy strives to minimise risk and support our venue and individuals to deliver programmes and events so everyone has a positive tennis experience. The Reporting Procedures on page 2 outlines how to respond to safeguarding or discrimination concerns/disclosures.

2.  Use of Terminology

We have adopted the following definitions to explain our approach to diversity and inclusion in tennis:

Discrimination –treating someone in a less favourable way and causing them harm, because of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation

Diversity – acknowledging, celebrating and respecting the differences between groups of people and between individuals. We will work to ensure that people can beassured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to enjoy their sport without the threat of intimidation, victimisation, harassment or abuse.

Harassment –unwanted conduct related to a relevant protected characteristic, which has the purpose or effect of violating an individual’s dignity or creating and intimidating, hostile, degrading, humiliating or offensive environment for that individual or creates an intimidating, hostile, degrading, humiliating or offensive environment. The focus is on the perception of the complainant not the intent of the perpetrator. Employees can complain of behaviour they find offensive even if it is not directed at them.

Inclusion–ensuring that tennis is equally accessible to any member of the community so they can be fully involved in whatever capacity they choose; and that they are supported to achieve their potential in any capacity e.g. player, employee, volunteer, coach or official. We will work to ensure that people have a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, that they feel respected and valued and are not singled out, with regard to their age, disability, gender reassignment status, sex, marital or civil partnership status, pregnancy or maternity, race, sex, sexual orientation, religion, race or sexual orientation, socio-economic status or any other background.

Positive action -Serious About Tennis Hillside Gardens Park is committed to taking positive steps to counteract the effects of physical or cultural barriers – whether real or perceived – that restrict the opportunity for all sections of the community to participate equally and fully. We will ensure that we institute, support or contribute to appropriate measures or initiatives that enable access to tennis and participation in associated activities by people from any group that is under-represented in tennis or has difficulty accessing it and that they can do so with dignity or without being singled out.  

(See Appendix B for full glossary of terms)

3.  Scope

Hillside Gardens Park - Serious About Tennis has direct safe and inclusive responsibility for:

·       Staff, consultants, coaches and officials they employ;

·       Volunteers, including board members and councillors they recruit;

·       Venues they own;

·       Events and programmes they run; and

·       Ensuring all accreditation requirements are met by accredited coaches, officials and venues.

We recommend and support the development of good diversity and inclusion practice to:

·       Accredited coaches, officials and venues;

·       Players, parents and carers;

·       Volunteers recruited by other organisations;

·       Venues hired by or on our behalf 

·       Club Events.

This Policy is in line with national legislation (see Appendix Cfor details of the relevant legislation) applicable to our club, specifically toevery person and place that we have direct safe and inclusive responsibility for.

4.   Responsibility for implementation of the Diversity and Inclusion Policy

Diversity and inclusion is everyone’s responsibility: not responding to discriminatory or unacceptable language and behaviour is not an option.

·      The Club’s Committee and Chair have overall accountability for this Policy and Reporting Procedure, for being the strategic lead on diversity and inclusion and for ensuring compliance with the relevant legislation (see Appendix for details).

·      The Club’s chair Dino Skeete and Welfare Officer Ashley Martin have overall responsibility for the implementation of the policy.

·      The Chair and Welfare Officer of the Club are responsible for updating this Policy and Reporting Procedure in line with legislative and organisational developments; and develop a strategic and proactive approach to diversity and inclusion and respond to discrimination concerns.

·      The Hillside Gardens Park - Serious About Tennis Club’s Welfare Officer Ashley Martin is responsible for supporting the Club to identify where diversity and inclusion support is required; to implement safe and inclusive procedures; promote diversity and inclusion principles, including the Safeguarding and Reporting Procedure, to all the venues they manage, programmes, events and individuals including players, parents and carers.

·      All staff, consultants, coaches, officials and volunteersinvolved in tennis are responsible for raising diversity and inclusion concerns with the Club’s Welfare Officer to start with; then the Safe and Inclusive Tennis team if applicable, as outlined in the Reporting Procedure.

·      Players, parents and guardians are responsible for upholding the Code of Conduct and Reporting Procedure.

·       The Hillside Gardens Park - Serious About Tennis is committed to:

• formally adopt this policy, 

• take steps to ensure that our committee, members, participants and volunteers behave in accordance with the policy, including where appropriate taking disciplinary action under our constitution;

• ensure that access to membership as well as access to participation is open and inclusive;

• publish accurate information about the location and accessibility of our facilities; and

• support measures and initiatives that British Tennis may institute or take part in to advance the aims of this policy as part of our commitment to our LTA membership.  

Appendix A:

Where there is a diversity and inclusion concern/disclosure: 

·       The individual who is told about, hears, or is made aware of the concern/disclosure is responsible for following the Concern Reporting Procedure above.

5.  Breaches of the Diversity and Inclusion Policy, Standards, Code of Conduct and Reporting Procedure

Where there are concerns that diversity and inclusion good practice has not been followed, all staff are encouraged to follow the Club’s whistleblowing policy; consultants, coaches, officials, volunteers and players are encouraged to: 

1. Complain directly to the person or organisationand seek resolution. In the first instance, this can often resolve many disputes or concerns

2. If required, you can contact the LTA Safeguarding Team: safeguarding@lta.org.uk - they can assist in liaising with the club and investigating the matter. Alternatively, the NSPCC Whistleblowing advice line: 0800 028 0285; help@nspcc.org.uk  can be contacted.

3. Seek further advice from the Equality Advisory Support Service a call on 0808 800 0082. For further information their website is: http://www.equalityadvisoryservice.com/app/ask 

If someone comes to you with a concern around discrimination, listen to their complaint, reassure them and advise them of the routes listed above (1-3).

Breaches of this Policy and/or failure to comply with the outlined responsibilities may result in the following by the LTA, Tennis Scotland, Tennis Wales and/or the Tennis Foundation:

·      Venues – Potential removal of LTA accreditation.

·      Staff – disciplinary action leading to possible dismissal and legal action.

·      Contracted consultants, officials and coaches – termination of current and future roles within all four organisations and possible legal action.

·      Recruited volunteers, including councillorsand board members – termination of current and future roles within all four organisationsand possible legal action.

Actions taken by staff, consultants, volunteers, officials, coaches, venues, clubs and/or events outside of the LTA, Tennis Scotland, Tennis Wales and/or the Tennis Foundation that are seen to contradict this Policy may be considered a violation of this Policy. 

Where an appeal is lodged in response to a safeguarding decision made by the LTA Safeguarding Team and Safeguarding and Protection Committee and/or Licensing and Registration Committee, an independent appeal body such as Sport Resolutions may be used. Their decision is final.

6.     Related policies and guidance: -

·       Safeguarding Policy

·       Disciplinary Policy

·       Grievance Policy

·       Harassment Policy

·       Bullying Policy

·       Complaints Policy

·       Transgender Policy

·       Whistle-blowing Policy

·       Data Protection Policy

·       And others as may be identified from time to time. 

7.     Our existing policies and guidance: -

·       Safeguarding Policy

·       Safeguarding and Inclusion Policy

·       Safeguarding Policy

·       Recording and published images Policy

·       Sun safe Policy

·       Privacy Policy

Codes of Conduct

All members of staff and volunteers agree to:

·      Prioritise the well-being of all children and adults at risk at all times

·      Treat all children and adults at risk fairly and with respect

·      Be a positive role model. Act with integrity, even when no one is looking

·      Help to create a safe and inclusive environment both on and off court

·      Not allow any rough or dangerous behaviour, bullying or the use of bad or inappropriate language

·      Report all allegations of abuse or poor practice to the club Welfare Officer

·      Not use any sanctions that humiliate or harm a child or adult at risk

·      Value and celebrate diversity and make all reasonable efforts to meet individual needs

·      Keep clear boundaries between professional and personal life, including on social media

·      Have the relevant consent from parents/carers, children and adults before taking or using photos and videos

·      Refrain from making physical contact with children or adults unless it is necessary as part of an emergency or congratulatory (e.g. handshake / high five)

·      Refrain from smoking and consuming alcohol during club activities or coaching sessions

·      Ensure roles and responsibilities are clearly outlined and everyone has the required information and training

·      Avoid being alone with a child or adult at risk unless there are exceptional circumstances

·      Refrain from transporting children or adults at risk, unless this is required as part of a club activity (e.g. away match) and there is another adult in the vehicle

·      Not abuse, neglect, harm or discriminate against anyone; or act in a way that may be interpreted as such

·      Not have a relationship with anyone under 18 for whom they are coaching or responsible for

·      Not to have a relationship with anyone over 18 whilst continuing to coach or be responsible for them

All children agree to:

·      Be friendly, supportive and welcoming to other children and adults

·      Play fairly and honestly

·      Respect club staff, volunteers and Officials and accept their decisions

·      Behave, respect and listen to your coach

·      Take care of your equipment and club property

·      Respect the rights, dignity and worth of all participants regardless of age, gender, ability, race, culture, religion or sexual identity

·      Not use bad, inappropriate or racist language, including on social media

·      Not bully, intimidate or harass anyone, including on social media

·      Not smoke, drink alcohol or drugs of any kind on club premises or whilst representing the club at competitions or events

·      Talk to the club Welfare Officer about any concerns or worries they have about themselves or others

All adults agree to:

·      Positively reinforce your child and show an interest in their tennis

·      Use appropriate language at all times

·      Be realistic and supportive

·      Never ridicule or admonish a child for making a mistake or losing a match

·      Treat all children, adults, volunteers, coaches, officials and members of staff with respect

·      Behave responsibly at the venue; do not embarrass your child

·      Accept the official’s decisions and do not go on court or interfere with matches 

·      Encourage your child to play by the rules, and teach them that they can only do their best

·      Deliver and collect your child punctually from the venue

·      Ensure your child has appropriate clothing for the weather conditions

·      Ensure that your child understands their code of conduct 

·      Adhere to your venue’s safeguarding policy, diversity and inclusion policy, rules and regulations

·      Provide emergency contact details and any relevant information about your child including medical history

Appendix B:

Glossary of terms

 Age: This refers to a person belonging to a particular age group, which can mean people of the same age (e.g. 32-year old’s) or range of ages (e.g. 18 - 30-year old’s, or people over 50).

Bisexual or Bi : – refers to a person who has an emotional and/or sexual orientation towards more than one gender.

Bullying: can involve any form of physical, emotional, sexual or discriminatory abuse. It can also include cyber-bullying – using social media or mobile phones to perpetrate bullying.

Direct discrimination: treating someone less favourably than another person because of a protected characteristic.

Disability: A person having a physical or mental impairment that has a substantial and long-term adverse effect on that person's ability to carry out normal day-to-day activities.

Discrimination: treating someone in a less favourable way and causing them harm, because of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

Discrimination by association: discrimination against someone because they are associated with another person who possesses a protected characteristic.

Discrimination by perception:discrimination against someone because of the belief that someone possesses a protected characteristic.

Diversity: acknowledging and celebrating the differences between groups of people and between individuals.

Equality: treating everyone with fairness and respect and recognising and responding to the needs of individuals. Taking positive actions to address existing disadvantages and barriers affecting how people engage with and participate in tennis. 

Ethnicity: the social group a person belongs to, and either identifies with or is identified with by others, as a result of a mix of cultural and other factors including language, diet, religion, ancestry and physical features traditionally associated with race. Ethnicity is essentially self-defined and may change over time.

Gay:refers to a man who has an emotional, romantic and/or sexual orientation towards men. Also, a generic term for lesbian and gay sexuality - some women define themselves as gay rather than lesbian.

Gender identity: this is an individual’s internal self-perception of their own gender. A person may identify as a man, as a woman, as neither man or woman (non-binary) or as androgyne/polygender.

Gender reassignment: The process of changing or transitioning from one gender to another.

Harassment: unwanted conduct related to a relevant protected characteristic, which has the purpose or effect of violating an individual’s dignity or creating and intimidating, hostile, degrading, humiliating or offensive environment for that individual or creates an intimidating, hostile, degrading, humiliating or offensive environment. The focus is on the perception of the complainant not the intent of the perpetrator. Employees can complain of behaviour they find offensive even if it is not directed at them.

Hate crime: crime that is targeted at a person because of hostility or prejudice towards that person’s disability, race or ethnicity, religion or belief, sexual orientation or transgender identity. This can be committed against a person or property. 

Homophobia: the fear, unreasonable anger, intolerance or/and hatred toward homosexuality, lesbian gay and bisexual people whether that person is homosexual or not.

Inclusive leadership: leaders who are aware of their own biases and preferences, actively seek out and consider different views and perspectives to inform better decision-making. They see diverse talent as a source of competitive advantage and inspire diverse people to drive organisational and individual performance towards a shared vision.

An Inclusive Leader: is a role model exemplar of inclusive behaviour; listens to and seeks out the views of diverse people and takes account of these views, without bias, in the decisions they make; appreciates that a diverse group of people will generate more creative solutions to problems and encourages this; inspires people through a shared vision of future success and motivates them to deliver it; leverages difference for high performance and provides responsive excellence to customers’, clients’ and service users’ needs; provides positive feedback to boost people’s self-efficacy; puts effort into helping diverse people identify their talents and develop them for performance now and future advancement; communicates authentically and honestly in a way that inspires trust, loyalty and well-being.

Inclusion: recognising that people from different backgrounds may have difference needs and expectations and may experience barriers in trying to access tennis. An inclusive venue is one that takes steps to attract and engage with people from many different backgrounds and meet their needs so that everyone has a positive experience and has the opportunity to achieve  their potential.

Indirect discrimination: a practice, policy or rule which applies to everyone in the same way, but that has a worse effect on some people than others.

LGBTQ: an acronym for Lesbian, Gay, Bisexual, Trans and Questioning.

Lesbian: a woman who has an emotional romantic and /or sexual orientation towards women. 

Monitoring equality: refers to data collection and analysis to check if people with protected characteristics are participating and being treated equally. For example: monitoring of the number of people with a disability who play tennis at our venue.

Non-binary: an umbrella term for a person who does not identify as only male or only female, or who may identify as both.

Positive action: a range of lawful actions that seek to overcome or minimise disadvantages (for example in employment opportunities) that people who share a protected characteristic have experienced, or to meet their different needs.

Pregnancy and maternity: pregnancy is the condition of being pregnant or expecting a baby. Maternity refers to the period after the birth, and is linked to maternity leave in the employment context. In the non-work context, protection against maternity discrimination is for 26 weeks after giving birth, and this includes treating a woman unfavourably because she is breastfeeding.

Questioning: it refers to the process of exploring your own sexual orientation and/or gender identity.

Race: refers to the protected characteristic of race. It refers to a group of people defined by their race, colour, and nationality (including citizenship) ethnic or national origins. 

Radicalisation, extremism and terrorist behavior: Radicalisationis the process by which a person comes to support terrorism and/or forms of extremism. Extremism is vocal or active opposition to fundamental British values, including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. There is no single way to identify an individual who is likely to be susceptible to extremist ideology. The internet and the use of social media can be a major factor in the radicalisationof people.

Reasonable adjustment: What is considered reasonable will depend on all the circumstances of the case including the size of an organisation and its resources, what is practicable, the effectiveness of what is being proposed and the likely disruption that would be caused by taking the measure in question as well as the availability of financial assistance

Religion or belief: religion has the meaning usually given to it but belief includes religious and philosophical beliefs including lack of belief (e.g. atheism). Generally, a belief should affect your life choices or the way you live for it to be included in the definition.

Sex: refers to the biological makeup such as primary and secondary sexual characteristics, genes, and hormones. The legal sex is usually assigned at birth and has traditionally been understood as consisting of two mutually exclusive groups, namely men and women.

Sexual orientation: a person’s emotional, romantic and/or sexual attraction to another person.

Trans: an umbrella term to describe people whose gender is not the same as, or does not sit comfortably with, the sex they were assigned at birth. Trans people may describe themselves using one or more of a wide variety of terms, including (but not limited to) transgender, cross dresser, non-binary, genderqueer (GQ).

Transphobia: the fear, unreasonable anger, dislike, intolerance or/and hatred toward trans people, whether that person has undergone gender reassignment or is perceived to have done that.

Transsexual Person: someone who has started the process of changing their gender identity is undergoing or has undergone gender reassignment. 

Unconscious bias or implicit bias: this refers to a bias that we are unaware of, and which happens outside of our control. It is a bias that happens automatically and is triggered by our brain making quick judgments and assessments of people and situations, influenced by our background, cultural environment and personal experiences.

Victimisation: when someone is treated badly because they have made or supported a complaint or grievance.

Appendix C:

Legislation

The Equality Act 2010[1] legally protects people from discrimination in the workplace and in wider society. It replaced previous anti-discrimination laws with a single Act, making the law easier to understand and strengthening protection in some situations. It sets out the different ways in which it’s unlawful to treat someone.

It is against the law to discriminate against anyone because of:

• age

• being or becoming a transsexual person

• being married or in a civil partnership

• being pregnant or on maternity leave

• disability

• race including colour, nationality, ethnic or national origin

• religion, belief or lack of religion/belief

• sex

• sexual orientation

These are called ‘protected characteristics’.

People are protected from discrimination:

• at work

• in education

• as a consumer

• when using public services

• when buying or renting property

• as a member or guest of a private club or association

People are also protected from discrimination if:

• they are associated with someone who has a protected characteristic, e.g. a family member or friend

• they have complained about discrimination or supported someone else’s claim

Discrimination can come in one of the following forms:

• direct discrimination - treating someone with a protected characteristic less favourably than others.

• indirect discrimination - putting rules or arrangements in place that apply to everyone, but that put someone with a protected characteristic at an unfair disadvantage.

• harassment - unwanted behaviour linked to a protected characteristic that violates someone’s dignity or creates an offensive environment for them.

• victimisation - treating someone unfairly because they’ve complained about discrimination or harassment.

[1]http://www.legislation.gov.uk/ukpga/2010/15/contents

Anti-bullying policy

Our anti-bullying policy sets out how we feel about bullying as a club, what we will do to tackle it and how we’ll support children and young people who experience or display bullying behaviour.

Bullying

• all forms of bullying will be acted upon

• everybody in the club has a responsibility to work together to stop bullying

• bullying can include online as well as offline behaviour

• bullying behavior can include: - physically pushing, kicking, hitting, pinching etc. - name calling, spreading rumours, persistent teasing and humiliation or the continual ignoring of others - posting of derogatory or abusive comments, videos or images on social media - racial, homophobic, transphobic or sexist comments, taunts or gestures - sexual comments, suggestions or behaviour - unwanted physical contact

Our club or organisation will:

• recognise its duty of care and responsibility to safeguard all players from harm

• promote and implement this anti-bullying policy in addition to our safeguarding policy and procedures

• ensure that bullying behaviour is not tolerated or condoned

• require all members of the club to sign up this policy

• take action to investigate and respond to any reports of bullying from children and young people

• encourage and facilitate children and young people to play an active part in developing and adopting a code of conduct for behavior

• ensure that coaches are given access to information, guidance and training on bullying Each participant, coach, volunteer or official will:

• encourage individuals to speak out about bullying behaviour

• respect every child’s need for, and right to, a play environment where safety, security, praise, recognition and opportunity for taking responsibility are available

• respect the feelings and views of others

• recognise that everyone is important and equal, and that our differences make each of us special and worthy of being valued

• show appreciation of others by acknowledging individual qualities, contributions and progress

• ensure safety by having rules and practices carefully explained and displayed for all to see

• report incidents of bullying behavior they see – by doing nothing you are condoning the behaviour Supporting children

• we’ll let children know who will listen to and support them

• we’ll create an “open door” ethos where children feel confident to talk to an adult about bullying behaviour or any other issue that affects them

• potential barriers to talking (including those associated with a child’s disability or impairment) will be acknowledged and addressed at the outset to enable children to speak out • we’ll make sure children are aware of helpline numbers

• anyone who reports an incident of bullying will be listened to carefully and reports will be taken seriously

• any reported experience of bullying behavior will be investigated and will involve listening carefully to all those involved

• children experiencing bullying behavior will be supported and helped to uphold their right to play and live in a safe environment

• those who display bullying behaviour will be supported and encouraged to develop better relationships

• we’ll make sure that sanctions are proportionate and fair Support to the parents/guardians

• parents or guardians will be advised on the club or organisation’s bullying policy and practice • any experience of bullying behaviour will be discussed with the child’s parents or guardians

• parents will be consulted on action to be taken (for both victim and bully) and we’ll agree on these actions together • information and advice on coping with bullying will be made available • support will be offered to parents, including information from other agencies or support lines Useful contacts NSPCC Helpline 0808 800 5000 Childline 0800 1111 / www.childline.org.uk Kidscape www.kidscape.org.uk Anti-Bullying Alliance www.antibullyingalliance.org

Date: 10/1/2019 Review date 1/9/2020

Serious About tennis Privacy Statement

At Serious About Tennis, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to seriousabouttennis@gmail.com.

How do we collect information from you?

We collect data from you when you book onto courses, join our Club or sign up for events. This is for the express purpose of sending you information from time to time about our offers, courses, competition and our Club. You provide all data directly, such as when you make a purchase or when you register to receive our email newsletters. We use a third party to facilitate membership, events and course booking, Clubspark, their privacy policy can be found here.

What type of information is collected from you?

The personal information we collect might include your name, email address, photo permission and contact phone number, and dates of birth for juniors. In some circumstances this may include health information. If you make a purchase we do not hold your payment details, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:

·      Let you know about matches and competitions coming up, to make arrangements for these

·      Seek your views or comments on the services and products we provide

·      Notify you of any changes to course times, especially weather related!

·      Send you communications which may be of interest to you or your family. These may include information about offers, events, new course, and other sporting opportunities.

We review our retention periods for personal information on a regular basis.

Who do we share your personal data with?

Third Party Service Providers, mainly the Lawn Tennis Association where you have entered a competition: We may pass your information to our trusted third party service providers for the purposes of completing tasks and providing services to you. For example, to the LTA for competition results.

However, when we work with third parties;

• We disclose only the personal information that is necessary to deliver the service.

• We will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so.

Your marketing choices

You have a choice about whether you wish to receive information from us. If you do not want to receive email communications from us about our courses and offers any longer you may unsubscribe at any time.  

We will not contact you for marketing purposes by email unless you have given your prior consent. You can change your marketing preferences at any time by logging into the My Account area on the Clubspark website or contacting us by email: seriousabouttennis@gmail.com

How you can access and update your information

The accuracy of your information is important to us. If you would like to change your details at any point, please log into your Clubspark account and update the relevant area.

16 or Under.

We are concerned to protect the privacy of children aged 16 or under. All children who are 16 or under‚ must have their parent/guardian's permission beforehand whenever we are provided with their personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 23rd May 2018